Brompton Carpet Cleaning Privacy Policy
This Privacy Policy explains how Brompton Carpet Cleaning collects, uses, stores and protects personal data relating to our customers and prospective customers. It also explains the lawful bases we rely on under the UK General Data Protection Regulation and the EU General Data Protection Regulation, how long we keep personal data, when we share it with processors, and the rights you have over your information.
This Privacy Policy applies to all Brompton Carpet Cleaning customers and potential customers in our service area, including individuals and businesses who contact us, request a quotation, book a service or otherwise interact with us in relation to our carpet cleaning and related services.
Data Controller
Brompton Carpet Cleaning acts as the data controller for the personal data described in this Privacy Policy. As data controller, we decide why and how your personal data is processed and are responsible for ensuring that such processing complies with applicable data protection laws.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us. This may include:
Identification and contact details such as your name, address, billing address, service address, and contact details including your preferred contact method.
Service details such as information about the property where the service is to be carried out, access instructions, type of service requested, date and time of bookings, and any additional notes you choose to provide.
Account and communication data such as details of enquiries, quotes provided, service history, feedback you provide, and records of communications between you and Brompton Carpet Cleaning.
Payment and transaction data such as information relating to payments for services, including amounts, dates and methods of payment. We do not store full card details where payments are processed through a secure payment provider.
Technical and usage data where applicable, such as basic information about how you interact with our website, including pages visited and the time and date of your visit, using cookies or similar technologies where permitted by law.
We normally collect personal data directly from you when you contact us, request a quote, make a booking or communicate with us. We may also receive limited information from third parties where required to provide our services, such as property management companies or business clients who provide contact details for authorised representatives.
Lawful Bases for Processing
We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the circumstances, we may rely on the following lawful bases:
Contract. We process personal data where it is necessary to enter into or perform a contract with you. This includes processing your details to provide quotations, confirm bookings, deliver carpet cleaning services, issue invoices and manage payments.
Legal obligation. We may process personal data where we are required to do so by law, for example to maintain accurate financial and tax records or respond to lawful requests from public authorities.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. This may include managing our relationship with customers, responding to enquiries and complaints, improving our services and business operations, and protecting our business from fraud or misuse.
Consent. In some cases we may rely on your consent, for example for certain types of marketing communications where consent is required. Where we rely on consent, you may withdraw it at any time, and we will no longer use your data for that purpose.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To respond to enquiries, provide quotations and discuss your service requirements.
To schedule, deliver and manage carpet cleaning and related services at your property.
To issue invoices, process payments and manage any refunds or disputes.
To maintain customer records, service history and details of work carried out.
To communicate with you about appointments, changes to services, or important updates relating to your bookings.
To handle feedback, complaints and customer support queries.
To maintain and improve the quality and safety of our services, for example by reviewing typical service times or common issues reported.
To send you marketing or promotional information relating to Brompton Carpet Cleaning where we are permitted to do so in accordance with data protection and electronic communications laws, and where you have not opted out.
To comply with our legal and regulatory obligations, including record keeping, tax and accounting requirements.
Data Retention
We keep personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
In general, we apply the following retention guidelines:
Customer and service records are typically retained for a period that allows us to manage our relationship with you, respond to queries about past services, and meet our legal and accounting obligations.
Financial and transaction data is retained for the period required by applicable tax and accounting laws.
Marketing data is retained while you remain an active customer or have not withdrawn consent or opted out of receiving such communications. If you opt out, we may retain limited information to record your preference.
At the end of the relevant retention period, or when the data is no longer required, we will securely delete or anonymise your personal data so that it can no longer be linked to you.
Data Processors and Sharing of Personal Data
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your data on our instructions and are required to keep it secure and confidential, and to comply with applicable data protection laws.
These processors may include:
Payment service providers who process payments and manage card transactions securely.
IT and software providers that host or support our business systems, customer records, scheduling tools or website.
Accountants or professional advisers who assist with our financial or legal obligations.
We may also share personal data with third parties where required by law, to protect our legal rights, or in connection with a business transaction such as a sale or restructuring, where permitted by data protection law.
We do not sell your personal data to third parties.
International Data Transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. This may include the use of standard contractual clauses or reliance on adequacy regulations or decisions.
Your Data Protection Rights
Under data protection laws, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions. They include:
Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with certain information about how it is used.
Right to rectification. You have the right to request the correction of inaccurate personal data and the completion of incomplete data.
Right to erasure. In certain circumstances, you have the right to request that we erase your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing. You have the right to request that we restrict the processing of your personal data in certain situations, such as while we verify the accuracy of the data or assess an objection you have raised.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to request that your personal data is provided to you in a structured, commonly used, machine readable format or transferred to another controller where technically feasible.
Right to object. You have the right to object to the processing of your personal data where we rely on legitimate interests as the lawful basis, including profiling based on those interests. You also have an absolute right to object to direct marketing at any time.
Rights in relation to automated decision making. Brompton Carpet Cleaning does not carry out automated decision making that produces legal or similarly significant effects for customers.
If you wish to exercise any of your rights, you can contact us using the details made available through our usual communication channels. We may need to verify your identity before responding to your request to protect your privacy and security.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. These measures are designed to ensure a level of security appropriate to the risks associated with the processing of your data, taking into account the nature of the personal data and the context in which it is used.
Marketing Preferences
We may from time to time contact you with information about our services, special offers or updates that we think may be of interest to you, in accordance with data protection and electronic communications laws.
You can opt out of receiving marketing communications at any time by using the options provided in the communication or by contacting us through our usual channels. Opting out of marketing will not affect your ability to receive service related communications such as booking confirmations or important information about ongoing work.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any updates will be made available through our usual customer information channels and the updated policy will apply from the date it is published.
