Brompton Carpet Cleaning Terms and Conditions
These Terms and Conditions set out the basis on which Brompton Carpet Cleaning provides professional carpet, rug, upholstery and related cleaning services to residential and commercial customers. By placing a booking or allowing work to commence, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, business or organisation requesting services from Brompton Carpet Cleaning.
Company, we, us or our means Brompton Carpet Cleaning.
Services means any cleaning or related services carried out by the Company, including but not limited to carpet cleaning, rug cleaning, upholstery cleaning, stain treatment and related works.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Customer and the Company comprising these Terms and Conditions and any written or verbal confirmation of booking.
2. Scope of Services
The Company provides professional cleaning services for carpets, rugs, upholstery and related soft furnishings within its service area in the United Kingdom. The exact nature, extent and pricing of Services will be confirmed at the time of booking, based on the information supplied by the Customer.
The Company reserves the right to amend the scope of Services if the conditions at the Premises differ materially from the information provided at the time of booking. Any change to price or scope will be discussed with the Customer before work proceeds.
3. Booking Process
3.1 Booking requests may be made through our online channels or through other approved booking methods described by the Company from time to time.
3.2 When making a booking, the Customer must provide accurate and complete details, including the type and size of areas or items to be cleaned, access information, parking arrangements and any known issues such as heavy soiling, pet contamination, existing damage, or delicate fibres and fabrics.
3.3 A booking is not confirmed until the Company has accepted the request and issued a booking confirmation. The Company may accept or decline any booking request at its discretion.
3.4 The Customer is responsible for checking the booking confirmation and notifying the Company promptly of any errors or omissions. If the Customer does not notify the Company of any issues prior to the scheduled visit, the booking will be deemed accurate.
4. Access and Customer Responsibilities
4.1 The Customer must ensure that the Premises are accessible at the agreed time, including arranging keys, codes, or access permissions as necessary. The Customer must also ensure a safe working environment for our operatives.
4.2 The Customer is responsible for moving fragile items, valuables, small furniture and personal belongings from the areas to be cleaned prior to the arrival of our operatives, unless otherwise agreed in advance. The Company is not responsible for any damage to items that were not removed or adequately protected by the Customer.
4.3 The Customer must inform the Company of any existing damage, wear, stains, defects or special conditions relating to carpets, rugs, upholstery or the Premises that may affect the outcome of the cleaning or the safety of our operatives.
4.4 If our operatives reasonably consider that the Premises are unsafe or unsuitable for the provision of Services, or that conditions are significantly different from those described at the time of booking, the Company may decline to carry out some or all of the Services and may charge a call out or cancellation fee as set out in these Terms and Conditions.
5. Pricing and Quotations
5.1 Prices are typically based on the information provided by the Customer, including area sizes, number of rooms, level of soiling and type of material. Any quotation issued by the Company is an estimate and may be subject to change following an on-site assessment.
5.2 If the actual condition, size or nature of the work differs from the information provided, the Company will inform the Customer of any change in price before proceeding. If the Customer does not agree to the revised price, the Company reserves the right to cancel the booking and may charge a reasonable fee to cover travel and administrative costs.
5.3 All prices are quoted in pounds sterling and include any applicable taxes unless expressly stated otherwise.
6. Payments
6.1 Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due immediately upon completion of the Services.
6.2 The Company accepts the payment methods indicated during the booking process, which may include card payments, bank transfer or other methods described by the Company. The Company is under no obligation to accept any particular payment method and may change accepted methods from time to time.
6.3 For certain bookings, including larger commercial work or multiple site visits, the Company may require a deposit or partial upfront payment. Any such requirement will be confirmed before the booking is finalised.
6.4 If payment is not received when due, the Company reserves the right to charge interest on overdue amounts at the statutory rate permitted under UK law, accruing daily until payment is received in full. The Customer will also be responsible for all reasonable costs incurred by the Company in recovering overdue amounts.
7. Cancellations and Rescheduling
7.1 Customers may cancel or reschedule bookings by giving the minimum notice period specified by the Company at the time of booking. As a general guideline, at least 24 hours notice is required, but the exact period may vary depending on the nature of the booking.
7.2 If the Customer cancels or reschedules with less than the required notice, the Company may charge a cancellation fee, which will typically reflect a reasonable proportion of the quoted price to cover loss of business, travel and administrative costs.
7.3 If our operatives attend the Premises at the agreed time and are unable to gain access, or the Customer is not present where required for entry, this may be treated as a late cancellation and a cancellation fee may be charged.
7.4 The Company reserves the right to cancel or reschedule a booking in the event of circumstances beyond its reasonable control, including but not limited to adverse weather, staff sickness, vehicle breakdown, or other operational issues. In such cases, the Company will notify the Customer as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any loss arising from such cancellations or rescheduling.
8. Service Standards and Limitations
8.1 The Company will exercise reasonable skill and care in performing the Services and will use suitable equipment and cleaning products appropriate for the task, taking into account the information provided by the Customer.
8.2 While the Company will make every reasonable effort to remove or reduce stains, odours and soiling, complete removal cannot be guaranteed. Some staining, discolouration or damage may be permanent. The outcome depends on factors such as the type of stain, age, fibre composition, previous treatments and general condition of the item.
8.3 The Customer acknowledges that certain stains or marks may become more visible after cleaning if they were previously masked by soiling. In addition, existing damage, wear or fading may be more apparent following cleaning. The Company is not responsible for any such pre-existing issues becoming more noticeable after the Services.
8.4 Drying times vary depending on ventilation, temperature, humidity and the nature of the materials cleaned. Any drying time indicated by the Company is an estimate only and not a guarantee. The Customer is responsible for ensuring adequate ventilation and for following any aftercare advice provided.
9. Damage and Liability
9.1 The Company will take reasonable care when carrying out the Services. If damage is caused directly by the negligence of the Company or its operatives, the Company will, at its discretion, arrange repair, offer reasonable compensation, or replace the damaged item taking into account fair wear and tear, age and condition.
9.2 The Customer must notify the Company in writing of any alleged damage or issues arising from the Services as soon as reasonably possible and in any event within 48 hours of completion. The Customer must provide details and, where possible, evidence of the damage. The Company will not be liable for any claims raised outside this period, except where prohibited by law.
9.3 The Company is not liable for any pre-existing damage, wear, defects, fading, loose seams, shrinkage risks, colour migration, or deterioration that becomes apparent during or after cleaning. The Company is also not responsible for the failure of any existing protective treatments or for damage arising from the use of non-colourfast materials or unstable dyes.
9.4 The Company is not liable for any indirect or consequential loss, loss of profits, loss of business, or loss of opportunity suffered by the Customer. The Companys total liability for any claim arising out of or in connection with the Services shall not exceed the total price paid for the specific Services giving rise to the claim, except where such limitation is not permitted by law.
9.5 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability which cannot be excluded or limited by applicable law.
10. Customer Guarantees and Complaints
10.1 The Company aims to provide a high standard of service. If the Customer is dissatisfied with the Services, they should contact the Company as soon as possible and no later than 48 hours after completion.
10.2 Where a complaint is justified and relates directly to the quality of the cleaning work, the Company may, at its discretion, offer a re-clean of the affected area or a partial refund. Any re-clean must take place within a reasonable period and using the same or similar methods and products.
10.3 The Company will investigate complaints promptly and fairly. The Customer agrees to provide reasonable access and cooperation to allow the Company to inspect and address any issues raised.
11. Waste Handling and Environmental Regulations
11.1 The Company will conduct its activities in accordance with applicable UK waste and environmental regulations as they relate to its cleaning operations.
11.2 Any waste generated by the Company during the provision of Services, such as used cleaning solutions, disposable cloths or packaging, will be handled and disposed of in a responsible manner, in line with relevant legislation and best practice for cleaning businesses.
11.3 Unless otherwise agreed in writing, the Company is not responsible for the removal or disposal of large quantities of customer waste such as unwanted carpets, underlay, furniture, household rubbish or industrial waste. The Customer is responsible for arranging appropriate waste collection or disposal services for such items.
11.4 The Customer must not request or require the Company or its operatives to dispose of waste in any unlawful manner. The Company reserves the right to refuse any request that may breach environmental or waste regulations.
12. Health and Safety
12.1 The Company will take reasonable steps to ensure that its operatives work safely and in compliance with applicable health and safety legislation.
12.2 The Customer must inform the Company of any health and safety risks at the Premises, including but not limited to hazardous materials, restricted access, unsafe flooring, electrical hazards or any other potential dangers that may affect the provision of Services.
12.3 The Customer must keep children and pets away from the areas being cleaned and from equipment and chemicals during and immediately after the provision of Services. Certain areas may remain slippery or damp for a period following cleaning.
13. Insurance
13.1 The Company maintains appropriate insurance cover in line with industry practice for the Services it provides.
13.2 Evidence of insurance can be made available upon reasonable request. Any claim by the Customer may be subject to the terms, conditions and limitations of the relevant insurance policy.
14. Personal Data and Privacy
14.1 The Company collects and uses personal information provided by the Customer for the purposes of managing bookings, providing Services, processing payments and handling enquiries or complaints.
14.2 The Company will take reasonable steps to protect personal data and will not sell or disclose such data to third parties except where necessary to provide the Services, process payments, comply with legal obligations or as otherwise permitted under applicable data protection law.
15. Amendments to Terms and Conditions
15.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, practice or operational requirements.
15.2 The version of the Terms and Conditions that applies to a booking will be the version in force at the time the booking is accepted. Any subsequent changes will not apply retrospectively to that booking unless required by law.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services by the Company.
17. General Provisions
17.1 If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.
17.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.
17.3 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior representations, communications or understandings, whether oral or written, relating to their subject matter.
